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Client Advocate – Residential Services

Job Description
Organization: 
PeaceWorks, Inc.
Organization Type: 
501(c)(3)
Job Location: 
Central Mountains, Denver Metro
Type of Job: 
Part-time
Job Category: 
Programs/Services
Job Description: 

Position: Client Advocate – Residential Services
Position Type: Part-time (20 hours/week), In-Person Sunday & Monday, and Remote on Thursday
Job Description Summary: The Client Advocate provides direct service to victims of domestic violence, sexual assault, stalking and other relationship violence. Key focus will be supporting the daily operations and services of the PeaceWorks, Inc. and SafePets programs, providing crisis intervention and case management services, and working to ensure the safety and security of shelter residents and other agency non-residential clients. Bilingual Spanish-English or ASL-English preferred.

Areas of Responsibility

RESPONSIBILITIES:
- Provide crisis intervention, initial need and safety assessments, information and referrals, and assist with devising safety plans to individuals referred by the PeaceWorks, Inc.’s 24-hour hotline.
- Complete assessments and intakes as applicable for individuals seeking access to the Safe Shelter.
- Assure that all callers and clients who are crime victims receive information about Victims’ Rights, Victim Compensation and appropriate assistance in accessing emergency shelter, as applicable.
- Assure the safety, security and physical nourishment of shelter and SafePets program participants.
- Assure the general safety, security, cleanliness and hygiene of the shelter environment.
- Provide case management, safety planning, emergency and short-term counseling, occasionally client transportation, advocacy, and other supportive services for shelter clients.
- Coordinate client access and work with partners to assist with Victim - Compensation, protective orders, attorney and legal assistance, court and legal appointments, food stamps and public services, adequate clothing, shoes and hygiene products, child care, transportation, therapy and counseling services, parenting education, and other services as applicable.
- Accompany shelter clients to court and assist Victim Assistance Program clients in understanding and participating in the criminal justice system as needed.
- Respond to client and facility needs including urgent and emergency situations.
- Assist Victim Assistance Program clients in setting realistic and achievable goals related to housing, education, employment, self-empowerment, exit from the program and other individual and family goals as applicable. Regularly monitor goal achievement progress and adjust service plans as necessary.
- Alert the Volunteer Coordinator and/or Executive Director of any services or tasks which need to be conducted by volunteers or professional service providers, including but not limited to lifting/hauling, moving or installing furniture and equipment, electrical, plumbing and mechanical tasks, or any tasks that may pose safety risks for staff members and clients.
- Facilitate house meetings, fire and evacuation drills, and shelter safety orientation for shelter residents.
- Document and submit data related to client interaction, client survey results, goal progress information and other documentation requirements in a timely manner. This is mandatory for funding the Shelter.
- Practice financial stewardship by ensuring the facility, equipment, and supplies are maintained in good repair and the program is within budget requirements.
- Track all required data on clients and PeaceWorks, Inc. activities in a timely and accurate manner.
- Act as backup to the Client Advocate – Crisis Line as needed and train the Client Advocate – Crisis Line as Shelter Back up. Also assure any substitute C.A. are trained and prepared to fill in.
- Perform other duties related to the Shelter Advocate position and PeaceWorks, Inc. in general as assigned.
- Evaluate and continuously improve culturally sensitive shelter services.
Develop, maintain and update a Shelter Resident Handbook and Shelter Operation Guide.
- Inform of maintenance/upkeep tasks as needed, such as minor facility repairs, laundering and changing linens, snow and ice removal, and general upkeep of the shelter facilities and grounds.

ADDITIONAL AGENCY RESPONSIBILITIES:
- Adhere to PeaceWorks, Inc.’s policies and procedures.
- Participate in weekly staff meetings, staff and board retreats, and other agency meetings.
- Preserve confidentiality and privacy of all client, staff, volunteer and agency information.
- Research and/or gather resources to directly assist clients and/or to perform job.
- Maintain professional, effective relationships with all collaborative partners, grantors, colleagues, volunteers, community members, and members of the general public.
- Participate in at least 20 hours of continuing education, in-service training and other educational learning opportunities related to the job functions annually.
- Represent the agency in a positive, professional manner at all times.
- Maintain appropriate boundaries with clients, volunteers and colleagues.
- Maintain a tidy, organized work area.
- Participate in agency functions and initiatives as needed.
 

Requirements/Qualifications
  • Knowledge of domestic violence, sexual assault, stalking and other intimate partner violence.
  • Knowledge of or ability to learn about Federal and Colorado regulations and statutes protecting victims of domestic violence, sexual assault, stalking and other intimate partner violence.
  • Knowledge of or ability to learn about Protective Orders, Victims’ Rights and Victim Compensation.
  • Ability to use or learn to use Microsoft Office applications, online storage applications, email, and internet applications.
  • Client advocacy and service skills.
  • Flexible, non-judgmental attitude toward victims of domestic violence and sexual assault required.
  • Ability to work well independently and as a team member.
  • CPR and First Aid certifications preferred.
  • Bilingual Spanish-English or ASL-English preferred
  • Valid driver’s license, reliable transportation and appropriate insurance.
  • Employee must be available to work on when needed including weekends and evenings.
  • Current driver’s license and ability to transport clients to their appointments required.
  • Must pass Criminal Background check.
  • Bilingual Spanish-English or ASL-English preferred
Compensation/Benefits
Compensation: 

Compensation: $18 – $20/hour commensurate with experience.

Benefits: 

Eligible for benefits including pro-rata vacation and sick time off with pay. Paid Holidays and fringe benefits. 

How To Apply

Send both coverletter and resume to Lori Cuno, Executive Director at [email protected]

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